Outage Center
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Outage Center
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Welcome to Trico’s Outage Center.

Here you can:

  • Check out our 24/7 outage map
  • Report outages and hazards
  • Sign up for live updates
  • Learn about Trico’s Outage Restoration Process
  • Read about what to do during an outage
  • Check out our safety tips
Call in A Report
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Trico Outage Map

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Stay Up To Date With Outages
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Lose Power?
Here's What to Do:

  1. Check to see if neighbors lost power
  2. If they have power, check your electrical panel
  3. Report an outage via phone call or the SmartHub app. SmartHub users can text OUT to 855-937-1858.
  4. Sign up here for to receive updates from Trico
Call in A Report
Report on SmartHub

Outage Tips & Recommendations

For extended outages:

Pima County Cooling Centers
First Steps

As soon as an outage occurs, Trico is alerted through our Advanced Metering System. However, here are additional steps you can take in case of an outage. 

  1. Check to see if your neighbors have lost power.
  2. If your neighbors have power, you may need to check your electrical panel to rule out problems inside your home.
  3. Report an outage 24/7 online, directly from the Smarthub app, or SmartHub users can text OUT to 855-937-1858.
  4. Sign up to receive email or text alerts when your power is out and when it’s restored. Once enrolled, you can text STATUS to 855-937-1858 to receive updates.

If you are currently in a medical emergency please call 911.

Consider getting battery backup for your medical equipment, similar to what you would connect to your computer.

Talk with your medical provider about an outage plan for medical devices powered by electricity/refrigerated medicines. Inform Trico if you have life sustaining equipment and submit this form or contact [email protected].

Know the location of flashlights and a radio, and be sure to have extra batteries. Have a supply of water in the house – FEMA recommends a three-day supply.

Inform Trico if you have life sustaining equipment by submitting this form to us. 

Have extra batteries and a car charger for your mobile devices. Keep phone use to a minimum and only communicate for safety purposes. Conserve battery by reducing screen brightness, placing your phone in airplane mode, and closing unused apps.

Have enough nonperishable food. Keep freezers and refrigerators closed. The fridge will keep food cold for about 4 hours, and a full freezer will keep for about 48 hours. Throw out food if the temperature is 40 degrees or higher.

Keep your car gas or electric tank half full. Gas and electric charging stations rely on electricity to power their pumps.

Switch off all unnecessary lights and appliances to prevent overloaded circuits when power is restored.

Safety First
Our Members Protected

The electricity that powers our lives has become so commonplace that people sometimes forget the importance of using it safely.

Electricity is a powerful resource and is the backbone of our daily lives. Learn more about our safety resources and review our safety checklist to help you use energy wisely and safely.

Learn More