Residential Tools
Member Resources
As a Trico Member, we are here for all of your electrical service needs! These tools and resources are designed to help you make the best choices for you and your family. But don’t forget, we are always just a call or email away should you need further assistance.
Start With SmartHub
Trico's Member Portal
With SmartHub, you can pay your bills, view your usage, track work orders, and report problems all in one place.
Select the link below to set up your account using SmartHub or call (520) 744-2944 and speak to Member Services. Representatives are available: Monday – Friday, 8:00 a.m. – 4:30 p.m.
Member Forms to complete
life sustastaining equipment
member authorization to release information
membership update form
Ballpark Estimator Tool
The Ballpark Cost tool is to be used as an approximation for construction estimates to new residential line extensions, excluding existing service upgrades and relocations. The estimate is calculated using standard assumptions and the distance provided and is NOT intended to determine the design, route, or how facilities will be installed on your property. The actual line extension design will be determined after a Trico Designer has met with you on-site.
For underground estimate purposes, the member is responsible for all trenching and backfill, conduit installation, and equipment basement/pad installation (See Residential Line Extension Guide).
Other factors that may affect costs include, but are not limited to:
- Permitting
- Civil site work
- Street crossings
- Easements
- Existing transformer/cable capacity
Bill Assistance Resources
wildfire (Arizona Community Action Association)
Trico provides assistance to our Members through donations to Wildfire and their partner agencies. For questions about your bill or to discuss payment options, contact Trico Member Services at (520) 744-2944.
Community bill assistance
Pima County Utility Assistance: (520) 724-2667
Tucson Utility Bill Assistance: (520) 791-5443
Arizona Department of Housing: (602) 771-1000
PPEP: (520) 770-2506
Primavera: (520) 883-5383, ext. 121
Rent Assistance
Arizona Department of Housing: (602) 771-1000
Interfaith Community Services: (520) 297-6049
Chicanos por la Causa: (520) 882-0018
Primavera: (520) 395-6420
PPEP: (520) 741-4397
Social Service Agencies
Salvation Army: (520) 792-1111
ISDA: (520) 387-3570 (Ajo area only)
Arivaca Human Resources: (520) 398-2771
Sahuarita Food Bank: (520) 668-0547
Marana Food Bank: (520) 697-0022
Troubleshooting
Video Tips
If you’re having trouble getting power on inside your home, don’t worry. We’ve put together a quick video with some helpful troubleshooting tips to guide you through a few common fixes.
Meter Maintenance Resources
How Do I Read My Meter?
How Do Automated Meters Work?
What Are the Benefits of Automated Meters?
Electrical Safety
Our Members Protected
The electricity that powers our lives has become so commonplace that people sometimes forget the importance of using it safely.
Learn more about our safety resources and review our safety checklist to help you use energy wisely.
Understanding Your Rates
Residential
Non-Residential
- General Service Less than 10 kW [GS1]
- General Service 10kW to 200 kW [GS2]
- General Service Less than 12,000 kW [GS3]
- General Service Time of Use – Experimental [GSTOU]
- General Service Greater than 2,000 kW and less than 20,000 kW [GS4]
- Water Pumping Service – FROZEN [WP]
- Irrigation Service [IR1]
- Time of Day Pumping Service [TODP]
- Lighting Service [OL1]
- Street Lighting Service [SL1]
- Interruptible Service – FROZEN [IS1]
Renewables & Demand Side Management
- Thermostat Energy Management Program [TEMP]
- Renewable Energy Boost Rate [REBR]
- Community Solar Rate Tariff [CS]
- Renewable Energy Standard Tariff [RES]
- Renewable Energy Customer Self-Directed Tariff [RESD]
- SunWatts Sun Farm Tariff [RESF]
- SunWatts Sun Farm Monthly Participation Tarriff [RESFM]
- Voluntary Renewable Energy Standard Program Tariff [VRES]
- Residential Electric Vehicle Charging Rider – Experimental [REV1]
- Residential Unlimited Electric Vehicle Charging Rate – Experimental [REV2]
- Residential Solar Net Metering Tariff – FROZEN [NM]
- Net Metering Tariff [NMN]
- Non-Residential DG Energy Export Tariff[CNM1]
- Residential DG Energy Export Tariff 2026 [NM1]
- Residential DG Energy Export Tariff 2025 [NM1]
- Residential DG Energy Export Tariff 2024 [NM1]
- Residential DG Energy Export Tariff 2023 [NM1]
- Residential DG Energy Export Tariff 2022 [NM1]
- Residential DG Energy Export Tariff 2021 [NM1]
- Residential DG Energy Export Tariff 2020 [NM1]
- Residential DG Energy Export Tariff 2019 [NM1]
- Residential DG Energy Export Tariff 2018 [NM1]
- Residential DG Energy Export Tariff 2017 [NM1]
- Demand Side Management Adjustment [DSMA]
- Optional Electric Service for Qualified Cogeneration & Small Power Production Facilities 100kW & Greater [COGEN1]
- Cogeneration Qualifying Facilities Service [QF1]