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Residential Tools
Member Resources

As a Trico Member, we are here for all of your electrical service needs! These tools and resources are designed to help you make the best choices for you and your family. But don’t forget, we are always just a call or email away should you need further assistance.

Start With SmartHub
Trico's Member Portal

With SmartHub, you can pay your bills, view your usage, track work orders, and report problems all in one place.

Select the link below to set up your account using SmartHub or call (520) 744-2944 and speak to Member Services. Representatives are available: Monday – Friday, 8:00 a.m. – 4:30 p.m.

Ballpark Estimator Tool

The Ballpark Cost tool is to be used as an approximation for construction estimates to new residential line extensions, excluding existing service upgrades and relocations. The estimate is calculated using standard assumptions and the distance provided and is NOT intended to determine the design, route, or how facilities will be installed on your property. The actual line extension design will be determined after a Trico Designer has met with you on-site.

For underground estimate purposes, the member is responsible for all trenching and backfill, conduit installation, and equipment basement/pad installation (See Residential Line Extension Guide).

Other factors that may affect costs include, but are not limited to:

  • Permitting
  • Civil site work
  • Street crossings
  • Easements
  • Existing transformer/cable capacity

Bill Pay Assistance
Community Resources

Trico provides assistance to our Members through donations to Wildfire and their partner agencies.

For questions about your bill or to discuss payment options, contact Trico Member Services.

Bill Assistance Resources

wildfire (Arizona Community Action Association)

Trico provides assistance to our Members through donations to Wildfire and their partner agencies. For questions about your bill or to discuss payment options, contact Trico Member Services at (520) 744-2944.

Pima County Utility Assistance: (520) 724-2667

Tucson Utility Bill Assistance: (520) 791-5443

Arizona Department of Housing: (602) 771-1000

PPEP: (520) 770-2506

Primavera: (520) 883-5383, ext. 121

Arizona Department of Housing: (602) 771-1000

Interfaith Community Services: (520) 297-6049

Chicanos por la Causa: (520) 882-0018

Primavera: (520) 395-6420

PPEP: (520) 741-4397

Salvation Army: (520) 792-1111

ISDA: (520) 387-3570 (Ajo area only)

Arivaca Human Resources: (520) 398-2771

Sahuarita Food Bank: (520) 668-0547

Marana Food Bank: (520) 697-0022

Troubleshooting
Video Tips

If you’re having trouble getting power on inside your home, don’t worry. We’ve put together a quick video with some helpful troubleshooting tips to guide you through a few common fixes.

Meter Maintenance Resources

How Do I Read My Meter?

Learn how to read your solar meter here.

Learn how to read your non-solar meter here.

Our automated meters transmit usage data through a wireless Radio Frequency (RF) signal. The meters communicate for very brief periods at a low signal strength throughout the day. Because these transmissions last only a few milliseconds, the meters typically communicate for less than 1½ minutes per day. Member-specific data such as names, addresses and account numbers are not transmitted by automated meters. The meters use advanced encryption technology to prevent unauthorized access to data and the utility network. Readings are transmitted wirelessly using Radio Frequency (RF) signals that are similar to signals used by cordless phones and many other consumer devices.
Our meters communicate usage data automatically, reducing meter reading errors and allowing reads that are more frequent. Sending fewer employees to physically read meters also reduces fuel consumption and pollution, allowing more efficient, environmentally friendly operations. Metering advancement allows Trico to reduce vehicle expenses, time identifying outages and administration costs associated with metering data and billing. This cost control benefit lowers operational expenses across the board. In addition, the meters notify Trico of outages and fluctuations in voltage. This improves service restoration times and assists with preventive maintenance that can prevent outages and improve the reliability of your electric service. Finally, the new automated meters will help Trico manage the integration of new energy resources and offer services that help customers reduce energy consumption and save money.

Electrical Safety
Our Members Protected

The electricity that powers our lives has become so commonplace that people sometimes forget the importance of using it safely.

Learn more about our safety resources and review our safety checklist to help you use energy wisely.

Understanding Your Rates

Residential